Contact information

Contact Us

Last updated: 4/22/2026

We're here to help. Whether you have a question about your order, need help customizing your Fly Player Tee, or want to share feedback, we'd love to hear from you.

Customer Support

Email: info@thepracticefacility.com Typical response time: within 1–2 business days

For fastest service, please include your order number (if applicable) in your email.

Common Questions

Where's my order? You'll receive a shipping confirmation email with tracking once your order leaves our fulfillment facility. See our [Shipping Policy] for typical production and delivery times.

Something's wrong with my order. If you've received a defective, damaged, or incorrect item, please email us within 14 days of delivery with your order number and clear photos of the issue. See our [Refund & Return Policy] for full details.

Can I change or cancel my order? Because orders go to production quickly, changes and cancellations are not guaranteed. Contact us immediately at [YOUR EMAIL] if you need to request a change — we'll do our best, but once production begins, orders cannot be modified.

Do you offer bulk or team orders? Yes! If you're a coach, team manager, or parent organizing a group order for your Fly Academy team, email us at [YOUR EMAIL] with your team name and estimated quantities. We'll work with you on logistics.

Business Information

Fly Locker Room The official online store of The Fly Academy 14655 SW 72nd Ave. Portland, OR. 97224

About The Fly Academy

Fly Locker Room is operated by The Fly Academy, a competitive basketball program based in Portland, Oregon, committed to developing youth players ages 8–18. Learn more at theflyacademy.org.